All invoices must be paid in full prior to the collection of your vehicle. If payment cannot be made, E.T. Automotive reserves the right to retain the vehicle until the outstanding amount is settled.

If your account remains unpaid, we reserve the right to refer the debt to a collection agency. Any additional fees incurred as a result of this process will be added to your total balance and become your responsibility.

At E.T. Automotive, we stand behind the quality of our automotive electrical repairs. All work is carried out with care and attention, and our services come with the following warranty.

Standard Warranty

• Labour/Workmanship: 12 months or 20,000 km (whichever comes first)

• Parts: Minimum 12 months or as per manufacturer warranty
  
  

Covered

• Faulty workmanship on repairs or installations we’ve carried out

• Faulty parts supplied and installed by us
  
  

Not Covered

• Wear and tear, misuse, or accidental damage

• Issues arising from unrelated vehicle faults

• Work done or altered by third parties

• Parts not supplied by us
  
  

Dash-Out Jobs – Special Note

While every care is taken to reassemble your vehicle after dash-out repairs, minor adjustments may be needed. As the customer is most familiar with their vehicle:

• Any issues such as stuck buttons, loose trims, or minor alignment must be reported within 4 weeks of the job completion.

• These will be rectified under warranty if reported within that period.

• This applies to minor fitment issues only, not electrical faults or damage unrelated to our work.
  
  

Special Order Parts

• Special order parts must be paid for in full before ordering.

• These items are non-refundable, even if the part is no longer required due to change of mind, sale of vehicle, or other reasons outside our control.

• If a special order part is found to be faulty, it will be handled according to the manufacturer's warranty terms.
  
  

Making a Claim

Contact E.T. Automotive and return the vehicle to our workshop with proof of service (invoice/job sheet). We’ll assess and address the issue as required.

Your Rights

Our work is provided in line with the Australian Consumer Law, which ensures:

• Repairs are performed with due care and skill

• Goods are fit for purpose

• You are entitled to remedies for major failures, and repairs or compensation for minor ones